Privacy Policy & Terms of Service

Your privacy and trust are important to us. This policy explains how we collect, use, and protect your information.

Effective Date: July 9, 2025

Last Updated: July 9, 2025

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Privacy Policy

Terms of Service

Privacy Policy

This Privacy Policy describes how KOI POS ("we," "us," or "our") collects, uses, and protects your information when you use our services.

1. Information We Collect

Personal Information

  • Name, email address, phone number, and business information
  • Payment information (processed securely by third-party payment processors)
  • Account credentials and profile information
  • Communication preferences and support interactions

Usage Information

  • Device information, IP address, and browser type
  • Usage patterns, feature interactions, and performance data
  • Location data (if you enable location services)
  • Cookies and similar tracking technologies

2. How We Use Your Information

Service Delivery

  • Provide and maintain our services
  • Process transactions and payments
  • Manage your account and preferences
  • Provide customer support

Improvement & Communication

  • Improve our services and user experience
  • Send service updates and notifications
  • Conduct analytics and research
  • Ensure security and prevent fraud

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in providing our services
  • Legal Requirements: When required by law or to protect rights and safety
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • With Consent: When you explicitly agree to share your information

4. Data Security

We implement robust security measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Encrypted data storage and backups
  • Multi-factor authentication options
  • Regular security audits and monitoring
  • Access controls and employee training
  • Incident response procedures

5. Cookies & Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Required for site functionality

Analytics Cookies

Help us improve our services

Preference Cookies

Remember your settings

You can manage cookie preferences through your browser settings or our cookie preference center.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request information about your data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data
  • Portability: Export your data
  • Objection: Opt out of certain processing
  • Restriction: Limit processing of your data

Terms of Service

These Terms of Service ("Terms") govern your use of KOI POS services. By using our services, you agree to these terms.

1. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these terms, you may not use our services.

You must be at least 18 years old to use our services
You must have the authority to enter into this agreement
You agree to comply with all applicable laws and regulations

2. Service Description

KOI POS provides point-of-sale software and related services to help businesses manage their operations.

  • Point-of-sale software and applications
  • Inventory management tools
  • Customer relationship management
  • Analytics and reporting features
  • Payment processing integration
  • Technical support and training

3. User Responsibilities

As a user of our services, you are responsible for:

Account Security

  • Maintaining secure login credentials
  • Notifying us of unauthorized access
  • Using strong passwords and 2FA

Data Management

  • Backing up your critical data
  • Ensuring data accuracy and completeness
  • Complying with data protection laws

Prohibited Activities

Illegal or fraudulent activities
Unauthorized access or hacking
Distributing malware or viruses
Reverse engineering our software

4. Payment Terms

Billing & Payments

  • Monthly or annual billing cycles
  • Automatic payment processing
  • Invoices sent via email
  • Late payment fees may apply

Refunds & Cancellations

  • 30-day money-back guarantee
  • Cancel anytime with 30 days notice
  • No refunds for partial months
  • Upgrades prorated immediately

5. Intellectual Property

Our Rights

KOI POS owns all rights, title, and interest in our software, services, and related materials.

  • Software code and algorithms
  • Trademarks and brand assets
  • Documentation and training materials

Your Rights

You retain ownership of your business data and content entered into our system.

  • Customer and transaction data
  • Inventory and product information
  • Reports and analytics generated

6. Termination

Termination by You

  • Cancel anytime through your account
  • 30-day notice recommended
  • Export your data before termination

Termination by Us

  • For violation of these terms
  • For non-payment of fees
  • With 30 days advance notice

After Termination

Upon termination, your access to our services will cease, and we will:

  • Provide 30-day grace period for data export
  • Permanently delete your data after grace period
  • Discontinue all services immediately

Questions About These Terms?

If you have any questions about our Privacy Policy or Terms of Service, please contact us.

hi@koipos.com
+1 (888) 788-6628
Las Vegas, NV