Refund Policy

This Refund Policy outlines our policy regarding refunds for KOI POS services and products. Please read this policy carefully before making any purchases.

No Refunds Policy

All Sales Are Final

KOI POS operates under a strict no refunds policy for all services and products.

Once a purchase is made, no refunds will be provided under any circumstances.

  • No refunds for subscription fees
  • No refunds for setup fees
  • No refunds for additional services
  • No refunds for unused portions of service

Why This Policy Exists

Service Nature

Our POS services are provided as ongoing software solutions that cannot be "returned" once accessed and used.

Data Security

Once your business data is integrated into our system, it requires secure handling and cannot be easily reversed.

Customization

Our services are customized to your business needs, making them non-transferable to other users.

Business Model

This policy allows us to maintain competitive pricing and invest in continuous service improvements.

Before You Purchase

We strongly recommend that you:

  • Carefully review our service descriptions and features
  • Contact our sales team with any questions before purchasing
  • Request a product demonstration if available
  • Read our terms of service and privacy policy

Customer Support

While we cannot provide refunds, we are committed to ensuring your success with our platform:

  • 24/7 technical support
  • Comprehensive training resources
  • Regular software updates
  • Dedicated account management
  • Implementation assistance
  • Ongoing consultation

Questions or Concerns

If you have any questions about this refund policy or need assistance with our services, please contact us:

Phone Support

1-800-KOI-POS

Email Support

support@koipos.com

Policy Updates

We reserve the right to update this refund policy at any time. Any changes will be:

  • Posted on our website immediately
  • Communicated to existing customers via email
  • Effective 30 days after notification

Last updated: January 2025